Measuring performance of procured goods is easy, it is tactical, it is transactional. Goods are exchangeable and returnable. For example, if you are a big box pharmaceutical company and decided to upgrade to ergonomic chairs for employees, you put out an RFP, select a vendor and procure hundreds of chairs. Down the road, a few chairs were reported to be sub-quality—a vendor manager in the procurement team calls the vendor and requests a refund or an exchange based on the agreed contract. Easy.
It was the end of an eventful day at the Nasscom Product Conclave (NPC) in Bangalore, and time for me to retire back to my hotel room. So we (I was with my colleague Prakash Nagaraju, VP of Global Implementation at SirionLabs) walked to the ground floor elevator lobby at the magnificent Taj Vivanta hotel. As we stood there chatting and waiting for the elevator to reach us, we saw Mr. Shiv Khera, the world renowned motivational speaker, author, business consultant (and many other successful avatars). He was headed in our direction - of course for the same reason we were there, the elevator. As he stood next to us, we greeted him and………actually, before we go any further, let me step back and give you a quick walk through of what the NPC event is all about and what was SirionLabs doing there.
Digital business and the subscription economy are pushing IT to its limits, and traditional development practices no longer apply. Trends such as cloud computing, artificial intelligence, globalization, combined with tech-savvy millennials joining the workforce, are ushering rapid transformation in the enterprise.
On October 5th, 2016, SirionLabs conducted a webinar featuring Andrew Bartels, VP and Principal Analyst, Forrester alongside Ajay Agrawal, CEO, SirionLabs. As apparent from the title of the webinar ‘Plugging Value Leakage in IT Outsourcing Engagements: The Challenges and Opportunities for the CIO’, the panelists discussed the key reasons for value leakage in IT outsourcing and how this could be addressed through specialized tools purpose-built for governing such engagements.
The last eight years of my career have been incredible. In 2008, I embarked on an entrepreneurial journey and notwithstanding an exhausting lock, stock and barrel move to India and back to the Silicon Valley, it has been an amazing ride. Between then and now, I’ve started a couple of companies and a seed fund, spent two fantastic years at Oracle, and played multiple roles - software developer, product manager, and product marketer. Make no mistake, far from suffering burnout I’m still raring to swing for the fences!
Topics: Inside Sales
As leaders figure out how to negotiate the uncharted waters they have sailed into, contract and commercial managers must navigate the unfolding business environment.
Topics: Contract Management
Outsourcing as a concept is not new - it has existed for decades now. Over time, the landscape of outsourcing has changed, and the purpose of choosing this model as a business strategy has changed too. It is no longer about cost advantage alone but myriad of other value realizations that motivate organizations to outsource. The potential benefits of outsourcing may have compounded with time but they do come with their own challenges.
In a recent landmark ruling, Europe’s top court – the European Court of Justice or ECJ as it is commonly known as, ruled the Safe Harbor agreement to be invalid. This means the privacy guidelines that organizations operating out of the United States used until recently to transfer personal data of EU citizens, is no longer valid. This could have a lot of implications for the outsourcing industry, whether suppliers are based in EU or outside of it.
Information technology advancements have significantly transformed almost every aspect of our lives including the way we conduct business today. It isn’t just the end consumer who is looking for responsiveness and faster processing, internal stakeholders also demand instant access to the required information and resources.
Topics: Supplier Management
I recently had the pleasure of co-authoring an article for IACCM’s Contracting Excellence magazine in collaboration with Kai Jacob, Head of Global Contract Management Services at SAP and Tim Cummins, CEO of IACCM. The article is titled ‘Contracting technology revolution - here today, but are we ready?’ You can read the full article on IACCM’s website.
Topics: Contract Management